Shopbell Privacy Policy

1. Who we are

iDreamable LLC, a US company, develops Shopbell for independent restaurants and physical stores in the United States. This policy covers Shopbell and the information processed through its features. For privacy questions, deletion requests, or product support, email support@idreamable.com.

2. Information we collect and why

• Account details: your name, email address, and information needed to sign in through Apple, Google, or email. We use this information to create and manage your account and communicate with you about the service.
• Store details: the business name, business address, hours, menu items, and brand voice settings. We use these details to tailor drafts and support your store's marketing features.
• Content you create: photos, captions, review replies, and other content you submit or approve. We use this content to generate drafts and publish or schedule the content you approve.
• Connected account data: information from Google Business Profile and Instagram professional accounts you choose to connect, as explained below.
• Customer feedback: a rating, comment, first name, and mobile number submitted to a store. Contact details are collected with the customer's consent. We use this information to deliver private feedback to the store and enable contact the customer has agreed to receive.
• Device and usage data: technical information about use of the app and the device used to access it. We use this information to operate, secure, troubleshoot, and understand use of Shopbell.

3. Google user data

Connecting a Google Business Profile is optional. With the business owner's permission, Shopbell uses the business.manage scope to read the store's business information, reviews, and performance metrics and to post review replies the owner approves. Posting owner-approved Google updates is planned for a later release; access for that feature will be used only when it is available and authorized.

We use Google data only to provide these features to the owner who connected the account, including drafting review replies and preparing the weekly digest. Every review reply requires the owner's approval before it is posted, including every reply to a review under four stars.

Google data is encrypted in transit and at rest, and access tokens are encrypted at rest. We do not sell Google data or use it for advertising. We share it only with service providers that host or process it for us as needed to provide the authorized features. Google data sent for AI processing is subject to the protections in the AI section below.

The business keeps ownership of its Google account and can disconnect it at any time in Shopbell when the app is available, or revoke Shopbell's access at Google Account permissions. Revoking access stops further access through that connection. To delete information already held by Shopbell, follow our Data Deletion Instructions.

Shopbell's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Instagram and later Facebook data

With the business owner's permission, Shopbell accesses the store's Instagram professional account to publish or schedule approved content and read insights needed for post performance reporting. Facebook Page posting and a reply inbox are planned for later. Access to a Facebook Page, comments, or messages will be requested and used only when the corresponding feature is available and the owner authorizes it.

We use this data only to provide the connected features to that business. The owner approves content before it is published. Meta account data is encrypted in transit and at rest, and access tokens are encrypted at rest. We do not sell this data or use it for advertising. We share it only with service providers that host or process it for us as needed to provide the authorized features.

The business keeps ownership of its Instagram account and any later connected Facebook Page. It can disconnect at any time in Shopbell when the app is available or remove Shopbell through the connected platform's settings. See our Data Deletion Instructions for instructions on disconnecting and deleting stored data.

5. AI processing and your approval

Shopbell sends text and photos to our AI service provider to generate drafts, such as captions in your store's voice and suggested replies to Google reviews. These inputs are not used to train AI models. Drafts may contain errors, and a person at the business must review and approve content before Shopbell publishes it.

6. Service providers

We use service providers for cloud hosting, AI processing, email delivery, text messaging, push notifications, and analytics as needed for Shopbell's features. They receive only the information needed to host or process data for those services. Connected Google and Meta data is handled according to the limits described above.

7. Customers of stores

Stores use Shopbell to receive private customer feedback and, with consent, contact details. The store is responsible for its customer relationships, the notices it gives customers, and obtaining consent before sending messages. Submitting feedback does not require leaving a public review. Every customer is shown the same optional Google review link after private feedback, regardless of the rating or comment. Shopbell does not gate review invitations or offer rewards for reviews.

A customer can ask the store to delete their feedback and contact details, or email support@idreamable.com with the store's name and enough information to identify the submission. We may request information needed to verify that the request concerns your data. You do not need a Shopbell account to make a customer data deletion request.

8. Data retention and deletion

We keep information as needed to provide Shopbell's services to your account. You can request deletion of your account and associated data, or request deletion of your customer feedback, by following our Data Deletion Instructions. We complete deletion within 30 days of the request. We may keep opt-out records so that preferences continue to be honored, and records we are required to retain by law, only for those purposes.

Disconnecting a platform stops future access but does not itself delete information already stored in Shopbell. Deleting Shopbell data also does not remove content already published to Google or Instagram; manage that content through the relevant platform.

9. Security

We use security safeguards to protect personal information, including the encryption described above for connected account data and access tokens. No method of transmission or storage is completely secure. Keep your sign-in credentials secure and contact us if you suspect unauthorized access to your Shopbell account.

10. Children's privacy and US-only service

Shopbell is intended for businesses in the United States and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through Shopbell, email support@idreamable.com so we can address it.

11. Changes to this policy

We may update this policy as Shopbell develops or our practices change. We will publish the updated policy here and revise the effective date. If a change introduces a new use of connected account data, we will provide notice and obtain any required consent before using that data for the new purpose. Questions can be sent to support@idreamable.com.